Terms & Conditions
About Us
This web site is owned and operated by Physio Supplies Ltd T/As Physio Supplies Australia who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Physio Supplies Australia
(Physio Supplies Ltd T/As)
PO Box 3165
Warner
Queensland
4500
Australia
Phone: 00 61 (7) 3889 9199
Fax: 00 61 (7) 3889 9099
Email: sales@physiosupplies.com
ABN: 91 153 944 346
66fit is a Trade Mark registered to Physio Supplies Australia. You must not:
(a) reproduce, duplicate, copy or otherwise exploit Physio Supplies Australia or 66fit material for any commercial purpose;
(b) modify any material or items supplied by Physio Supplies Australia; or
(c) redistribute Physio Supplies Australia or 66fit material except for content specifically and expressly made available for redistribution, such as our newsletter.
No orders will be dispatched until receipt of monies being deposited into our account.
Physio Supplies Australia are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@physiosupplies.com.au, Telephone 00-61-(7) 3889 9199 , or Fax 00-61-(7) 3889 9099.
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.We accept Mastercard, Visa and Paypal. - Including pre paid Debit cards.You may send your credit card information via phone, fax, snail mail or over the Internet, we do not advise sending them via email.
IMPORTANT - OVERSEAS ORDERS:
We do not accept cheques/Money orders in currency other than Australian Dollars. The best way to pay is by credit card. Overseas orders over 2kg cannot be processed automatically on the website will only be shipped at the discretion of the company to limit Fraud. A Telegraphic Transfer (TT') may be required for payment, cheques and Money orders from overseas banks incur a bank processing charge of AU$20 and these may be done as long as this amount is factored in at the time of purchase. Any orders recieved by post without the appropriate payment will delay your order until full and proper payment as been made. Overseas cheques/Money Orders will take 21 days to clear, and thus goods will not be posted until this payment is cleared.
If you wish to order over the phone or fax, please Tel: 00-61-(7) 3889 9199, or Fax 00-61-(7) 3889 9099.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Special Offers and Discounts: All offers are subject to availability, and any offers/discounts shown are available on selected items only (this offer does not include bulk box purchases or therapy tables/chairs/stools and electrotherapy equipment) Please check your checkout page for more information.
The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
Payment
Notwithstanding delivery goods shall remain the property of Physio Supplies Australia until such time as all payments are made in full
Right for you to cancel your contract
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
- To cancel your contract you must notify us in writing.
- If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
- Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. The goods should be returned insured via recorded delivery to us undamaged and returned in a saleable condition, the goods must not have been fitted, installed or used in any way, all accompany products ordered with the product must be returned at the same time. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
- Packaging must be retained. Carriers have a right to refuse collection of consignments without appropriate packaging.
Cancellation by us
- We reserve the right to cancel the contract between us if:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
- If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
- The buyer agrees that all products sold by Physio Supplies Australia will not be placed for sale or auction on any Ebay or third party sites for any reason.
Select Delivery Service Required:
All Australian orders are dispatched via Australian Post Eparcel system. Each parcel will be required to be signed for on delivery - unless you request other instructions.Options available are either Standard Post or Express Post.
Customers must provide a valid delivery address that is officially recognised by Australia Post. If being sent to a Business or commercial address the name of the company must specified. If the parcel is returned to us due to the address being incorrect or badly addressed - freight charges will apply to have the item(s) sent out again to you.
Items addressed to Corperate premises/Universites etc often have a internal postal service to where all post is delivered.
IMPORTANT
OVERSEAS ORDERS:
Due to increasing demands for our products we now ship overseas up to a weight of 2kg
International orders have the option of either Registerd Airmail or Express Courier International.
Registered Airmail has the following benefits
•proof that the article was sent when lodged at the post office counter
•proof that the article was received - a signature is obtained on delivery
Express Courier International is fully documented and traceable to many parts of the world - Some exclusions apply.
It offers a very reliable door-to-door delivery of documents and goods to over 200 countries and territories within 2 to 4 business days between metropolitan areas of major cities and delivery to Post Office boxes, metro, rural and remote areas.
Please Note:
If you are ordering for delivery overseas the addressee may be required to pay Customs Duties and local taxes prior to delivery or collection.
We do not accept cheques/Money orders in currency other than Australian Dollars. The best way to pay is by credit card. Overseas orders over 2kg cannot be processed automatically on the website will only be shipped at the discretion of the company to limit Fraud. A Telegraphic Transfer (TT') may be required for payment, cheques and Money orders from overseas banks incur a bank processing charge of AU$20 and these may be done as long as this amount is factored in at the time of purchase. Any orders recieved by post without the appropriate payment will delay your order until full and proper payment as been made. Overseas cheques/Money Orders will take 21 days to clear, and thus goods will not be posted until this payment is cleared.
Liability
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
- to make good any shortage or non-delivery;
- to replace or repair any goods that are damaged or defective; or
- to refund to you the amount paid by you for the goods in question in whatever manner is appropriate
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Delivery Schedule
All orders will be processed immediately. Orders are normally dispatched within 2 working days and delivery is normally received in 1-7 working days after the dispatch date- depending on your location. If the order is made on our website you will be emailed when the order has been processed and is ready for dispatch giving further information about your delivery.
Please note that the majority of our orders are dispatched on a 'signed for delivery'. Please ensure when placing your order, that you give an address where someone will be able to take charge of the item, or you can alternatively leave a message in the 'special instructions' section stating that you would like the item to be left in a safe place.
You must inform us within seven working days of the delivery due date if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Delivery of goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Before delivery, we will contact you regarding when we will be delivering and whether we would like assistance to aid the driver to unload. Deliveries will be made via a reputable carrier. You will be requested to sign for the goods received. Please be aware that we cannot accept any claim for damages caused by the carrier once you have signed for the goods "received in good condition" or words to this effect that appears on the carrier's paperwork/delivery notes.
For your own good please ensure that you check the goods thoroughly for any visible signs of damage etc before signing.
You will become the owner of the goods you have ordered when they have been delivered to you and paid for in full. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If however you delay in accepting the goods, our delivery responsibility for everything other than any damage incurred in transit or other negligence on our behalf will end on the date the carrier tried to deliver the goods to you. The carrier is entitled to hold the goods in storage and charge you a reasonable charge for the storage and insurance for the goods which you will be liable to pay to the carrier. You may also become liable for the redelivery costs of the goods for a second time. Once the delivery process begins, i.e. goods are in transit, then you will not be able to cancel any contract you have with us for the services carried out by us on your behalf such as the postage and packing services.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Back Orders
If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
Tax Charges
All prices shown on products include GST (where applicable) at the rate of 10% and are the total purchase price for the product.
Postage/Freight charges are shown Including GST
Credit Card Security
Accepted Credit Cards and Payments
We accept PayPal, and major Credit cards.
Visa, Master Card and Diners Club cards - including Debit Cards are accepted via our website using the following method.
These cards are processed independently by a company named Direct Payment Solutions (DPS) using their Payment Gateway option - Payment Express.
Whilst processing your credit card you will be taken away from our site to the DPS Site
Their Privacy policy is shown here:
Introduction:
Direct Payment Solutions Limited or its licensors (hereinafter referred to as DPS) are committed to protecting your privacy as an Internet user whenever you buy goods or services from a Merchant which uses Payment Express. The Merchant will generally be using Payment Express when the cardholder is using a credit or debit card over the Internet, Phone, Fax, Unattended or Integrated EFTPOS system. DPS recognizes its responsibility to keep confidential at all times any information which DPS acquires in connection with such a transaction, whether directly from the Cardholders or Merchant. DPS protects personal information (at a minimum) to the Payment Card Industry Data Security Standards. Please note however; DPS responsibility is limited to protection by DPS of information which DPS obtains. DPS itself cannot, of course, control the use or disclosure by your supplier of any information which they obtain from you.
Collection of Information:
To enable DPS to provide secure payment facilities it will typically acquire information which may include the Cardholder's name, credit card number (with the expiry date) and billing address.
Use and Disclosure of Information:
DPS uses the information to obtain authorization of the transaction from the Issuing bank of the credit card and DPS's own or the Merchant's bank and to process the payment. Some details from the transaction (such as name, email and delivery address) may be made available to the Merchant or Acquirer through Payline - DPS web based transactions management system, which allows Merchants to track transactions and process refunds.
Security:
DPS is committed to data security. DPS uses a variety of technologies and procedures to help protect personal information from unauthorized access, use or disclosure. For example, DPS stores the data in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When DPS transmits sensitive information (such as a credit card numbers), DPS protects it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored onsite are encrypted using 168bit 3DES encryption. DPS is a level 1 certified PCI-DSS compliant provider:
PCI-DSS
"PCI-DSS, the Payment Card Industry Data Security Standard is a set of security requirements relating to the protection of card holder data. The standard is governed by the PCI Security Standards Council, an organisation put together by most of the major card schemes VISA, MasterCard, American Express, JCB and Discover. It's relevant for any entity that stores or transmits sensitive card holder data, that being generally things like the PAN (card number), Card security code, track data, PIN block. The current version of the standard is Version 1.2. Preceding PCI-DSS the card schemes had their own standards, the VISA Account Information Security (AIS) standard formed the basis to most of the PCI-DSS requirements."
The prices shown on our website are in Australian Dollars
Please note - We do not accept Amex (American Express).
Guarantee
We guarantee your satisfaction. Please advise us within 7 days if you are not completely safisfied or the items have been damaged BEFORE returning any item. All items returned will be at the customers cost.
Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 00 61 (7) 3889 9199 (International +61 00 61 (7) 3889 9199) or fax us on 00 61 (7) 3889 9099 or write to us at (Physio Supplies Ltd T/As) PO Box 3165 Warner Queensland 4500 Australia
Privacy Policy
Physio Supplies Australia do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Some Commercial Companies block cookies - thus stopping employeee shopping whilst at work.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Queensland's Fair Trading Act 1989, protects consumers and provides for an equitable, competitive, informed and safe market place, and Physio Supplies Australia will make every effort to comply with the terms and spirit of this and other relevant acts relating to Fair Trading.*****PLEASE CHOOSE CAREFULLY*****
We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described different from a sample shown to you or do not do what they are supposed to do.
WE DO NOT HAVE TO PROVIDE A REFUND IF THE CUSTOMER INSISTS ON THE SERVICE BEING DONE DESPITE WARNINGS THAT IT MAY NOT MEET THEIR NEEDS.
All faults and discrepancies must be reported to us on (07) 3889 9199 within 7 working days of receipt so the matter can be rectified. Anything reported after this time and without a warranty will be dealt with at the discretion of the company.
If, in the case that we have made a mistake with your order we will provide you with a specific return address and we will pay for the item to be re-despatched.
If you have made a mistake regarding the item you have ordered then POSTAGE MUST BE PAID BY THE SENDER both to and from our warehouse.
All items returned must be in its original packaging and in a re-saleable condition and by using your own courier/postal service. REGISTERED POST IS ADVISABLE to ensure that the items are signed for on delivery.
Postage costs may be refundable depending on the circumstance.
If any item is returned to us 'postage to be paid on delivery' all charges incurred by Physio Supplies Australia will be deducted from any credit that you might receive.
Returns/Exchanges: To organise a return or and Exchange YOU MUST call us on 00 61-(7) 3889 9199 and obtain an Exchange/Returns Authorisation Form, this form will detail where to send your item(s) and any charges that may be applicable.
Please Note that you have 7 days from receipt of your order to apply for a Form and Exchange/Return Authorisations expire 14 days after the issue date. Items received after the expiry date will be dealt with at the discretion of the company.
IF WE DO NOT RECEIVE A STAMPED ADDRESS ENVELOPE OR A CHEQUE COVERING THE COST OF THE POSTAL/DELIVERY CHARGE TO YOU - YOUR ITEM WILL BE DESPATCHED AS POSTAGE PAID ON DELIVERY.
Incorrectly ordered items, or items that you wish to be returned due to incorrect ordering will incur an administration cost of $7.50 inclusive of GST.
Overseas/International Returns
International customers must contact us in the same way as domestic customers. Postage must be paid by the customer - and return postage (back to you - the customer) must be pre paid at the appropriate rate.
Returns will only be accepted from customers who purchased from ourselves in Australia and not our UK Company. The UK Company will not accept returns from the Australian company. Whilst is it not compulsory, we suggest that any return is mailed by at least Registered Post or equal quality Courier and this must be at your expense.
